They didn't pick the bad vendor, the herd did. They all go to the same conferences, attend the same vendor lunches and buy the same garbage. And today, most of the IT managers are not technical at all. They have art degrees and have never been technology practitioners.
Literally anyone off the street can be a "decision maker" in technology today. Just buy what everyone else is buying and collect a huge paycheck while working remote. People who understand tech and sort of know what they are doing, are not included.
No ... THEY very much did. In fact the whole idea of their job is that they are responsible for the outcomes. Seriously. Listen to their speeches. That gets repeated and repeated and repeated, again and again and again.
Of course, if insurance companies were rapidly held to account by courts, a core function of the courts if there ever was one, there would be no problem here.
Which is probably why most governments are defunding the courts.
Literally anyone off the street can be a "decision maker" in technology today. Just buy what everyone else is buying and collect a huge paycheck while working remote. People who understand tech and sort of know what they are doing, are not included.
That has been my experience.