Thanks for the feedback, Tom! I understand how the USD -> UK transfers would help; we're looking into making that an option.
For accounting, we've found that better reporting tools usually solve the need for less frequent transfers. Would one of the options at https://support.stripe.com/questions/reconciling-transfers-w... make this easier on you? Feel free to email me if not so I can understand more about your setup. Every part of Stripe should be incredibly simple, including accounting, and I want to make sure we get this right.
Re support: you're right that the replies have been slower than they should be, though that's getting better. Basically, our userbase grew massively in 2013 and our support hiring didn't keep up with it. I spend all of my time on scaling the team, and we've more than doubled the size of the team in the past couple of months. More hires are on their way. I realize our internal machinations aren't very relevant—you just care that the result is excellent—and I'd like to be clear that we're working on this. You should expect to see significantly faster replies and more ways to get in touch with us over the coming months.
While you should already be seeing improvement in this area, feel free to get in touch with me directly at michael@stripe.com anytime. I'd love to hear any other feedback, and am more than happy to help with whatever questions you have.
For accounting, we've found that better reporting tools usually solve the need for less frequent transfers. Would one of the options at https://support.stripe.com/questions/reconciling-transfers-w... make this easier on you? Feel free to email me if not so I can understand more about your setup. Every part of Stripe should be incredibly simple, including accounting, and I want to make sure we get this right.
Re support: you're right that the replies have been slower than they should be, though that's getting better. Basically, our userbase grew massively in 2013 and our support hiring didn't keep up with it. I spend all of my time on scaling the team, and we've more than doubled the size of the team in the past couple of months. More hires are on their way. I realize our internal machinations aren't very relevant—you just care that the result is excellent—and I'd like to be clear that we're working on this. You should expect to see significantly faster replies and more ways to get in touch with us over the coming months.
While you should already be seeing improvement in this area, feel free to get in touch with me directly at michael@stripe.com anytime. I'd love to hear any other feedback, and am more than happy to help with whatever questions you have.